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Data Deletion Instructions

Last updated: May 2026

What Data Do We Store?

  • Account data: name, email address, encrypted password
  • Organization data and settings
  • Access tokens for connected social media accounts
  • Posts, scheduled content, leads, and messages
  • Activity and usage logs

How to Delete Your Data

Option 1: From Within the Platform

  1. Log in to your account at hub.lonx.net
  2. Go to Settings from the sidebar
  3. Select the Account tab
  4. Click Delete Account at the bottom of the page
  5. Confirm the deletion — your account and all data will be permanently deleted within 30 days

Option 2: Via Email

Send a deletion request to privacy@lonx.net including:

  • The email address associated with your account
  • Organization name (if applicable)
  • The type of data you wish to have deleted

We will respond to your request within 3 business days.

What Happens After Deletion?

  • All personal and organization data is permanently deleted
  • All connected social media account links are revoked
  • Some data may be retained for up to 90 days for backup and legal compliance purposes, after which it is permanently destroyed
  • Data cannot be recovered once deletion is complete

Delete Only Facebook / Instagram Data

If you only want to disconnect your Meta accounts without deleting your full account:

  1. From within the platform, go to Social Accounts
  2. Click the delete icon next to your Facebook or Instagram account
  3. The access token and associated data will be removed immediately

You can also revoke app permissions directly from Facebook settings: Settings → Apps and Websites → LonxHub → Remove

Contact Us

For any questions about data deletion or privacy: privacy@lonx.net